Just wanted to share with fellow members how I was able to get a new dash for $123.44.
My kid just bought a 2011 1 owner 64k MS3 last week. Just like all the MS3s we looked at it had the dashboard bulge, this one probably being the worst of all of them. From reading I knew they had extended the warranty for the dashboards but it had already expired but put in a call to local dealership and was told that extended warranty had expired and they could not perform the repair, just as I expected but why not call and try?
I'm not one to just give up so put in a call to Mazda Corporate. Spoke to a rep there and I explained that I understood it was out of warranty but was worried from a safety standpoint since the bulge is very close to the passenger airbag that if god forbid there were to be an accident and the airbag would deploy the display could possibly become loose and become a projectile. I told the rep although not cosmetically pleasing to look at my concern was safety. Rep setup appointment to drop off car yesterday so the dealer could evaluate the condition of the dash. About 3 hours later received a call from dealership stating Mazda agreed to replace the dashboard free of charge and 1/2 of the labor cost to install it which left us $123.44 out of pocket.
Just got home with the car today and boy such a small thing makes a huge difference, and for $123.44 we chalked it up as a big win.
Hopefully this helps some of you out there possibly getting the same deal. I'm a pretty good people person and negotiator so that helped me for sure, and I was always very thankful for everything rep was doing. Obviously your results may vary but if you give it a shot good luck and hopefully you do better than we did and get it free.
My kid just bought a 2011 1 owner 64k MS3 last week. Just like all the MS3s we looked at it had the dashboard bulge, this one probably being the worst of all of them. From reading I knew they had extended the warranty for the dashboards but it had already expired but put in a call to local dealership and was told that extended warranty had expired and they could not perform the repair, just as I expected but why not call and try?
I'm not one to just give up so put in a call to Mazda Corporate. Spoke to a rep there and I explained that I understood it was out of warranty but was worried from a safety standpoint since the bulge is very close to the passenger airbag that if god forbid there were to be an accident and the airbag would deploy the display could possibly become loose and become a projectile. I told the rep although not cosmetically pleasing to look at my concern was safety. Rep setup appointment to drop off car yesterday so the dealer could evaluate the condition of the dash. About 3 hours later received a call from dealership stating Mazda agreed to replace the dashboard free of charge and 1/2 of the labor cost to install it which left us $123.44 out of pocket.
Just got home with the car today and boy such a small thing makes a huge difference, and for $123.44 we chalked it up as a big win.
Hopefully this helps some of you out there possibly getting the same deal. I'm a pretty good people person and negotiator so that helped me for sure, and I was always very thankful for everything rep was doing. Obviously your results may vary but if you give it a shot good luck and hopefully you do better than we did and get it free.
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