Did you connect the remote wire correctly?
Give a shout to Eonon support. They have pretty good support.
I believe so.
Warning, rant about to occur...
After about a week of working on this, I've formed a rather sour opinion of Eonon. They were pretty much useless as far as technical assistance. For example, their suggestion for the dead pixels on my LCD was to verify that I removed the plastic cover from the LCD. Really? A LCD hardware failure is caused by a thin film of protective plastic? I found their technical assistance to be a joke and was often composed of incomplete responses that just dragged on the case needlessly.
After reading in multiple forums, it appears that people have been providing Eonon with great feedback for the past year and a half and most of the same issues are still present. I think a lot of it has to do with Eonon not actually being the company that makes these (that is Klyde). They purchase them from Klyde and then re-brand them and apply their own Android variant. Eonon actually tries to lie about this and says they mfr them in-house and have been for 14 years. If you look at the actual serial numbers etc, they are Klyde serials and there is plenty of information online indicating they are actually re-branded Klyde units. I believe Eonon makes the car specific housings for them though (so they look stock).
I've found that there are some people who have greater success with the Joying or Pumpkin re-branded Klyde units even though they don't look stock. But I think I'm done dabbling in cheap Chinese stereos. Not worth the hassle in my opinion based on the trade-off in sound quality. Now, if you are a car stereo expert and have the time to map the harnesses, study the Mazda wire diagrams and splice things up, and don't care about the sub-par sound quality, then by all means, enjoy a Eonon unit. There were solutions for each of the problems I had. I'm just unwilling to carry out the splices and modifications of the harnesses at this point because the unit was supposed to be plug-n-play per the Eonon marketing. They are NOT plug-n play.
Even my Eonon aux harness that was supposed to allow me to retain the factory aux jack wasn't wired properly. I'd have to re-pin the fucking harness myself. I didn't buy the Eonon unit with this shit in mind and it took me hours to just research what the problem was. Too much time wasted in a badly sounding stereo.
I returned my Eonon for a refund yesterday. At my cost too btw ($30.00 return shipping). To me, they should have paid this because they failed to meet their marketing claims on multiple fronts. Not only that, I got a defective LCD with a bunch of dead pixels.
Now, I did discover the potential issues the unit was going to have prior to receiving it (but after purchasing). I tried to have them cancel the shipment while the package was STILL in Hong Kong. They refused the cancellation. I believe they used me to import the unit, as I will also be having to pay the original duty tax on it when FedEx sends me the bill. They had me return the unit to their US warehouse in NJ. To me, this was horrible customer service because they would be out the original shipping cost regardless if I received the unit and ended up returning it later.
So, fuck Eonon.
/rant